Available Courses

• Product information on the CTI solutions:
  NovaAlert Basic, NovaAlert, NovaConf, NovaTax, NovaMail
• Modules and functions
• Channels of distribution 
• Sample projects 
• About NovaLink and its partnerships

The training is geared towards sales people, in-house sales people, consultants, interested customers and project managers in the area of CTI. 
No prior knowledge is required (basic course).

1 day

The Sales Training is free of charge.

By the end of the training, you will be in the position of being able to properly use the CTI solutions NovaAlert, NovaAlert Basic, NovaConf, NovaMail and NovaTax.

• NovaAlert Basic
  – Installing NovaAlert Basic
  – Configuring the NovaAlert Small Client
  – Configuring DECT-Paging
  – Configuring the floating contact card

• NovaAlert
  – Upgrading from NovaAlert Basic to NovaAlert
  – Installing the WebClient
  – Configuring the telephone connection
  – Configuring serial interfaces
  – Configuring email (incoming and outgoing)

• NovaConf
  – Installing the WebClient
  – Configuring incoming, outgoing, manager and Ad Hoc conferences

• NovaTax
  – Installing NovaTax
  – Installing the WebClient
  – Configuring the TVA connection
  – Evaluations

• NovaMail
  – Installing NovaMail
  – Installing the WebClient
  – Configuring the boxes
  – IVR configuration

The training is directed at technicians from the CTI sector.
No prior knowledge is required (basic course).

4 days

EUR 999.– / CHF 1500.–

At the end of the training, you will be in a position to successfully do commissioning and hold customer training sessions on site.

• NovaAlert
  – Configuring the VoIP telephone connection
  – Configuring macros
  – Configuring serial interface (enhanced protocols)
  – Configuring the database interface
  – Configuring the Wago contacts
  – Configuring the Watchdog

• NovaMail
  – Configuring the VoIP telephone connection
  – Configuring a hotel connection
  – Configuring a fax server
  – IVR configuration

The training is directed at technicians from the CTI sector.
Prerequisite: Tech Training Basic.

2 days

EUR 600.– / CHF 900.–

At the end of the training, you will be in a position to successfully do configuration and hold customer training sessions on site.