Availability by means of VoiceMail and automatic dial switching
With NovaMail, your customers can always reach you by telephone and you can serve them as quickly as possible. In this way, you can increase the satisfaction of your customers and take the pressure off your staff.Let’s say you are busy or away and are unable to personally answer a call from one of your customers.
In these cases, NovaMail takes over this task and uses your personal or individual announcements to inform your customer whether you are absent from your desk or not. As a result of the individual voice message, the customer can then decide if he wants to be connected with your substitute or if he wants to leave you a message.
Once there is a message for you, you are notified of this immediately using various methods. As a result of the integration into your IT environment, you receive an email as soon as there is a voice message or you can have the system send you a SMS. You can then listen to the message from wherever you are or at your desk and immediately decide what you want to do with it. Forward the message to a colleague so he/she can handle it or take care of it yourself by returning the call.